Frequently Asked Questions

Yolopic is a mobile app that uses AI to generate ID photo candidates from a single selfie. You can prepare ID photos directly from your smartphone, without visiting a studio.

You choose a photo size in the app, then a background and an outfit, and Yolopic generates the photo at that size. Four sizes are available wherever you are: 2×2 in, 35×45 mm, 30×40 mm and 24×30 mm. The app lists the sizes most used in your country first:

• United States: 2×2 in.
• Japan: 2.4×3 cm, 3×4 cm and 3.5×4.5 cm.
• Other countries: 35×45 mm, the international size.

Yolopic generates images using AI and does not guarantee that a photo meets any organization's requirements or will be accepted. Photo requirements vary by organization, and some organizations do not accept AI-generated or digitally edited photos. Check the requirements of the organization you submit to before you use the photo.

• Take the selfie in bright, even lighting (avoid backlight).
• Use a plain background such as a white wall.
• Face the camera directly and keep your hair away from your face.
• Relax your expression and keep your mouth closed.

Yolopic keeps prescription glasses as they are in your selfie. Whether glasses are allowed depends on where you submit the photo, and many ID photos require you to take them off. Check the requirements first, and if glasses aren't allowed, remove them before you take the selfie.

No. When you choose Retouch under Skin, the app corrects acne, redness, dullness, shine and dark circles, and fades spots and freckles. Your facial features, apparent age, skin tone, moles, scars and makeup stay as they are.

No. We do not use uploaded selfies or generated images to retrain AI models. For details, see the Privacy Policy.

When you delete a photo from within the app, that photo and all related outputs (previews, final images, etc.) are removed from our servers immediately. Photos you do not delete are automatically removed 90 days after they were created.

Open the menu (≡) at the top of the app and tap Delete account (アカウントを削除 when the app is in Japanese).

Please note: deleting your account permanently removes every photo and generated image stored under it. This action cannot be undone.

Some features are free to use. Other features (such as high-resolution downloads) are paid, at the prices shown in the app.

Refunds for paid features are governed by the refund policies of the App Store and Google Play. We do not participate in refund decisions made by these platform providers. If a clear failure of our service prevented us from delivering what you paid for, please contact us at the address below.

If you sign in with the same Apple ID or Google account, you can use the in-app "Restore Purchases" function. Cross-platform restores (iOS ↔ Android) are not supported.